The previous two days were interesting ones in the office. There was a bomb scare and a subsequent arrest in downtown Madison, WI. We had a bird's eye view of the whole thing. One of the local newspaper guys actually took pictures out of our window. When police started taping off the Square again yesterday, I went to Twitter to find out if anyone was talking about it. I was apparently the only one.
Before anyone on Twitter knew what was going on, the Capital Times had posted a news article. It was probably a half-hour or hour before the police arrived. Kudos. I went to Twitter because it has been known to help news spread fairly quickly (earthquakes come to mind). In those cases however, there were very large networks of people that were helping spread the news. The problem is that Twitter, and social media in general, is about relationships and the resulting conversations. When there are millions of conversations happening, you can't sift through all the noise to find the right information. In the case of the earthquakes, if you're listening on Twitter you now know that an earthquake happened, you just don't know any information about it.
When the Madison bomb scare happened the Capital Times was monitoring the police scanner. I'm sure that there are individuals that do this as well. They could also post that information to Twitter. But if they do then I need to be listening to Twitter for specific terms, such as "bomb" or "Madison." But nobody was saying anything. At least, not about what I was interested in anyway. Instead, there are tons of references to "[fill in the blank] is the bomb," or MSG or Madison Ave. So I just went to madison.com and found the link on their homepage.
I was actually disappointed. I really believe that social media is going to change things. But when you really need a definitive source for information, where are you going to go? If it's to social media, then it's certainly to a trusted source who has a large network. Therein lies the issue. Mainstream media is defined as having a large audience. Technical definitions aside, in some cases we need someone to believe and we need to know that we can get the right information from them when we need it. I don't see social media filling this gap anytime soon.






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